Frequently Asked Questions
Everything you need to know about your Stoov experience.
How long does shipping take?
Standard shipping usually takes 3-5 business days within the continental United States. International delivery times vary by location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do your products come with a warranty?
Yes, all Stoov products include a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our live chat.